Return Policy

Effective Date: 24 October 2025

Welcome to Nivo (“we,” “our,” “us”). By visiting our website www.nivoshop.com and purchasing our products, you agree to the following Terms and Conditions of Service (“Terms”). Please read them carefully before using our website or placing an order.

1. General Information

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  These Terms apply to all users of the site, including browsers, customers, and contributors of content.
  
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  By accessing or using our website, you confirm that you are at least 18 years old or have parental consent to use this site.
  
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  Nivo reserves the right to update, change, or replace any part of these Terms at any time without prior notice. The latest version will always be available on this page.
  

2. Products & Availability

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  All products listed on our website are subject to availability.
  
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  We make every effort to display accurate product images and descriptions; however, slight variations in color, design, or appearance may occur due to lighting or display differences.
  
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  Nivo reserves the right to modify or discontinue any product at any time without notice.
  

3. Pricing & Payment

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  All prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes, unless stated otherwise.
  
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  Prices may change at any time without prior notice.
  
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  Payments must be made through our secure online payment gateways.
  
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  Orders are processed only after full payment is successfully received.
  

4. Order Processing & Cancellation

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  Orders are typically processed within 2–4 business days after payment confirmation.
  
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  We reserve the right to cancel any order due to stock unavailability, technical issues, incorrect pricing, or suspected fraudulent activity.
  
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  If your order is canceled after payment, a full refund will be issued to your original payment method within 7 business days.
  

5. Shipping & Delivery

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  We ship orders across India through trusted courier partners.
  
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  Standard delivery timelines are 5–10 business days, depending on your location.
  
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  Tracking details will be shared once your order is dispatched.
  
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  Nivo is not responsible for delays caused by courier partners, weather conditions, or other unforeseen circumstances.
  
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  Please ensure your shipping details are correct — Nivo is not liable for failed deliveries due to incorrect addresses provided by the customer.
  

6. Returns & Refunds

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  Returns are accepted only for damaged, defective, or incorrect items.
  
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  You must contact us within 48 hours of delivery with your order number and product images.
  
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  Once verified, a replacement or refund will be issued as per our Return Policy.
  
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  Refunds are processed to the original payment method within 7 business days after approval.
  
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  We do not accept returns for change of mind or customer errors.
  

7. Intellectual Property

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  All content on the Nivo website — including text, images, graphics, logos, designs, and product visuals — is the exclusive property of Nivo.
  
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  Unauthorized use, reproduction, or redistribution of our content or designs is strictly prohibited and may lead to legal action.
  

8. User Conduct

You agree not to:

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  Use the website for any unlawful or fraudulent purposes.
  
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  Upload or transmit viruses, malware, or malicious code.
  
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  Attempt to gain unauthorized access to our systems or servers.
  
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  Copy, modify, or resell any of our website content or designs.
  

Violation of these rules may result in suspension or termination of your access to our services.

9. Limitation of Liability

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  Nivo shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products or website.
  
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  While we take all precautions to ensure a smooth experience, we do not guarantee that our site will be error-free or uninterrupted at all times.
  

10. Privacy & Data Protection

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  Your privacy is important to us. Personal information shared with Nivo is handled according to our Privacy Policy.
  
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  We collect and use your data only for order fulfillment, communication, and improving our services.
  

11. Governing Law & Jurisdiction

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  These Terms are governed by and construed in accordance with the laws of India.
  
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  Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Guwahati, Assam.
  

12. Contact Information

For any questions or concerns regarding these Terms, please contact us at:

Email: info.nivoshop@gmail.com

Address: Borbari, Guwahati, Assam, India – 781036