Refund & Return Policy

Effective Date: 24 October 2025

At Nivo, we take pride in the quality of our products and your satisfaction is important to us. This Refund & Return Policy outlines the terms under which returns and refunds are accepted for purchases made through our website or other official sales channels.

1. Eligibility for Returns

We accept returns only in the following cases:

• 
  You received a damaged or defective product.
  
• 
  You received an incorrect item that does not match your order.
  

We do not accept returns for:

• 
  Change of mind or wrong product selection.
  
• 
  Items damaged due to misuse, neglect, or handling by the customer.
  
• 
  Products without original packaging or missing accessories.
  

2. Return Request Process

To initiate a return:

1. 
   Contact us within 48 hours of delivery.
   
2. 
   Provide your order number, a brief description of the issue, and clear photos of the product and packaging.
   
3. 
   Our team will verify the request and guide you through the return process.
   

3. Inspection & Approval

• 
  Once the returned item is received, it will be inspected for eligibility.
  
• 
  If the return is approved, we will issue either a replacement or a refund (as per your preference and stock availability).
  

4. Refund Timelines

Approved refunds are processed within 7 business days after the returned item is received and verified.

Refunds will be made to your original payment method only.

5. Non-Returnable Items

For hygiene and safety reasons, certain products (if applicable) may not be eligible for return or refund. Such items will be clearly mentioned on the product page.

6. Contact Information

For any questions or concerns regarding returns or refunds, please contact us at:

Phone: +91 70867 45746

Email: info.nivoshop@gmail.com

Address: Borbari, Guwahati, Assam, India – 781036